物流政策

Shipping Policy for Ghana Market
 1. Order Processing Time
 After full payment is confirmed, orders will be processed within 1‑15 business days. Orders placed on weekends or public holidays will be processed on the next working day.
 2. Shipping Coverage
 We currently only ship to Ghana. Major delivery cities: Greater Accra, Kumasi. Additional surcharges may apply for remote towns and rural areas, which shall be borne by the buyer.
 3. Estimated Delivery Time
 Estimated delivery: goods will arrive within 6‑10 days, maximum 15 days at the latest. Delivery time is for reference only and not guaranteed.
 Please note: Customs inspection, port congestion and local logistics delays are beyond our control and may lead to longer waiting time. Such circumstances shall not constitute a breach of contract by the seller.
 4. Duties, Taxes & Clearance Fees
 All import duties, VAT, customs clearance charges, and official fees related to ECTN/COC imposed by the Government of Ghana shall be borne entirely by the buyer. The seller shall not be liable for any import‑related taxes or fines.
 5. Shipping Address Responsibility
 The buyer must provide a complete, accurate and valid delivery address and phone number. Loss, return or non‑delivery caused by incorrect or incomplete address information shall be at the buyer’s own risk, and no refund will be issued for such cases.
 6. Parcel Rejection Statement
 We do not support Cash‑On‑Delivery (COD). Shipment will only be arranged upon full payment. If the buyer refuses to sign for the parcel after it arrives in Ghana, two‑way freight, customs fines and storage fees will be deducted from the payment. The seller reserves the right to refuse partial or full refund.
 7. Tracking Number & Damaged Goods
 The tracking number will be sent to the buyer’s registered email after shipment.
 If the outer package is severely damaged upon arrival, the buyer must take clear photos and videos within 3 working days of receipt and send them to 【2845226182@qq.com】for verification. Verbal complaints without photo and video evidence will not be accepted.
 8. Return Shipping Cost
 If goods need to be returned to China for any reason, all return‑shipping freight and customs‑related expenses must be prepaid by the buyer.