退款政策

1. Order Cancellation
 Buyers may cancel orders only within 48 hours after payment. Once the order is processed or shipped, cancellation will NOT be accepted. If buyers force to cancel after shipment, all round‑trip shipping fees, customs charges and warehouse costs shall be borne by the buyer. The seller may refuse full or partial refund.
 2. Delivery Time
 Estimated delivery: 6‑15 business days. This is for reference only and not guaranteed. Customs inspection, port congestion and logistics delays are uncontrollable factors. No refund will be offered and this shall not be regarded as seller’s breach of contract.
 3. Return Policy for Home Appliances
 Electronic products such as microwave ovens, kettles and blenders cannot be returned once opened.
 After‑sales service is only available for original factory quality defects. Scratches or cosmetic damage during shipping are not eligible for return or exchange.
 4. Evidence Submission Time Limit
 Buyers must provide clear photos and videos as evidence within 3 days upon receipt of goods. Claims without valid evidence or submitted after the time limit will be rejected directly.
 5. All Taxes To Be Paid By Buyer
 All import duties, VAT, customs clearance fees, ECTN and COC charges in Ghana shall be fully borne by the buyer. The seller will not bear any related fees or fines.
 6. No Refund For Wrong Address Or Refused Delivery
 No refund will be given if the buyer provides incorrect or incomplete address, misses delivery or refuses to accept the parcel.
 7. No Free International Return
 There is no free international return for cross‑border orders to Ghana. For eligible return orders, all return shipping and customs costs must be prepaid by the buyer.
 8. Refund Processing Period
 Refund will be processed within 7‑10 working days after the returned parcel is received and inspected. Bank processing delays are not the responsibility of the seller.